Contact Us

Got a question about a review, spotted something that needs updating, or want to flag a crypto casino we should take a closer look at? This page explains what we can help with and how to reach us.

What we can help with

Bitcoin Casino Sites is an independent research and comparison site covering crypto casinos for US players, with a particular focus on VPN friendly options and how coin support, licensing and payout speed stack up between them. We're happy to hear from readers about any of the following:

• Corrections or updates to a review — bonus terms, supported coins, or licensing details that have changed
• Suggestions for a crypto casino we haven't covered yet
• Feedback on how we score and rank the sites on this page
• General questions about how VPN use, no-KYC play, or crypto deposits typically work at these sites

What we can't do is act as customer support for any operator listed here. If you've got an issue with a deposit, withdrawal, or a bonus not tracking, that has to go through the casino's own support team directly — we don't hold player funds, process transactions, or have access to individual accounts.

What we can't help with

To keep expectations clear, a few things sit outside what a comparison site can offer:

• Account issues — Login problems, frozen withdrawals, or verification requests need to go to the casino directly, not to us.
• Legal or tax advice — We can point you toward general information, but questions about how gambling winnings or crypto gains are taxed in your state should go to a qualified tax professional.
• Guarantees about outcomes — We don't advise on strategy for winning, and we won't tell you a site is a "sure thing." Every game carries a real risk of losing money, and crypto adds price volatility on top of that.
• Help bypassing verification or restrictions — We won't advise on ways to get around a casino's KYC checks, state geoblocks, or other compliance controls, and we don't recommend using a VPN to misrepresent your location where a site's terms prohibit it.

Before you get in touch — check if we've already covered it

A lot of common questions are already answered elsewhere on the site. If you're trying to understand how we arrived at our rankings for sites like BetPanda, CoinCasino or Cryptorino, that's covered in our methodology notes on the main comparison page. If your question is about staying in control of your play, our Responsible Gambling page has practical tools and the national helpline. If it's about the legal terms of using this site, that's in our Terms and Conditions. And if you want to know more about who's behind Bitcoin Casino Sites and how we research operators, visit About Us.

How we handle enquiries

We read every message that comes in, but as an independent research site with a small team, we can't guarantee a personal reply to every enquiry, and we don't offer live chat or phone support. If your enquiry is time-sensitive — for example, a live problem with a deposit or withdrawal at a specific casino — contact that operator's support team first, since only they can look into your account.

A quick note on gambling responsibly

Whatever you're getting in touch about, it's worth restating: gambling should be entertainment, not a way to solve money problems, and crypto adds an extra layer of risk because coin values can move sharply while your funds are in play. Play is intended for adults only — check the minimum age stated by any individual casino, which may be 18 or 21 depending on the site and your state. If gambling stops feeling fun or starts to feel out of control, the National Problem Gambling Helpline is available at 1-800-GAMBLER. Bear in mind that offshore crypto casinos generally don't offer the same self-exclusion tools or player protections as state-regulated US operators, so it's worth setting your own limits before you deposit.